I take a lot of pride in taking care of my customers. It's been a ruff road building this business. Since our distributor started selling to Amazon and Ebay sellers, I now have much more competition.
I love the letters my customers send me and wanted to share a few with you.
Our customers say it all with their Emails.
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Corporate gifts: I opened one of the mugs and the ice bucket, and they are beautiful. I’m sure everybody here at our company will enjoy them.
Customer; "thanks for your expedient attention and delivery"
Customer; "we received the glassware and are delighted to have added to our collection of stemware"
Customer; "Thanks for your prompt response in taking care of this situation. It’s so hard to find good service in today’s business world.
Customer; "Highly appreciated my ordered item. It is lovely for my best friend's gift!!"
Customer; "I just wanted you to know my daughter LOVED the glasses. I told her we would go back and "shop" and get some more. Thank you!"
Customer; "informative voicemail. I really appreciate that, I have been burnt so much in the past during the holidays with online shopping"
Customer; "Yes, the order was received just fine and she loved the glasses - thank you for your service."
Customer; "Thanks for being so conscious. A package arrived today, I'll check it when I get home. Thanks for the communication."
Customer; "My order arrived today, and I would like to thank you for the fabulous service you extended to me. Your customer service is excellent- I received confirmation immediately, received a tracking number, and even was informed that my order would be a day late in shipping because of a problem at the factory. I was given a 10% discount coupon for the delay"
Customer; "The glasses look great!"
Customer; "Excellent service. The bottles are beautiful. Thank you."
This makes me Smiles!!! :D
Sunday, January 19, 2014
Thursday, August 25, 2011
We love our customers!
I have great Customers! They do respond! Our Slogan is "We Care - Enjoy the difference" holds true since 2007!
Our customers say it all with their Emails.
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Corporate gifts: I opened one of the mugs and the ice bucket, and they are beautiful. I’m sure everybody here at our company will enjoy them
Customer > "thanks for your expedient attention and delivery"
Customer >"we received the glassware and are delighted to have added to our collection of stemware"
Customer > "Thanks for your prompt response in taking care of this situation. It’s so hard to find good service in today’s business world.
Customer > "Highly appreciated my ordered item. It is lovely for my best friend's gift!!"
Customer > "I just wanted you to know my daughter LOVED the glasses. I told her we would go back and "shop" and get some more. Thank you!"
Customer > "informative voicemail. I really appreciate that, I have been burnt so much in the past during the holidays with online shopping"
Customer > "Yes, the order was received just fine and she loved the glasses - thank you for your service."
Customer > "Thanks for being so conscious. A package arrived today, I'll check it when I get home. Thanks for the communication."
Customer> "My order arrived today, and I would like to thank you for the fabulous service you extended to me. Your customer service is excellent- I received confirmation immediately, received a tracking number, and even was informed that my order would be a day late in shipping because of a problem at the factory. I was given a 10% discount coupon for the delay"
Customer> "The glasses look great!"
Customer> "Excellent service. The bottles are beautiful. Thank you."
This makes me Smiles!!! Visit us and browse our glassware
Our customers say it all with their Emails.
-------------------------------------------------
Corporate gifts: I opened one of the mugs and the ice bucket, and they are beautiful. I’m sure everybody here at our company will enjoy them
Customer > "thanks for your expedient attention and delivery"
Customer >"we received the glassware and are delighted to have added to our collection of stemware"
Customer > "Thanks for your prompt response in taking care of this situation. It’s so hard to find good service in today’s business world.
Customer > "Highly appreciated my ordered item. It is lovely for my best friend's gift!!"
Customer > "I just wanted you to know my daughter LOVED the glasses. I told her we would go back and "shop" and get some more. Thank you!"
Customer > "informative voicemail. I really appreciate that, I have been burnt so much in the past during the holidays with online shopping"
Customer > "Yes, the order was received just fine and she loved the glasses - thank you for your service."
Customer > "Thanks for being so conscious. A package arrived today, I'll check it when I get home. Thanks for the communication."
Customer> "My order arrived today, and I would like to thank you for the fabulous service you extended to me. Your customer service is excellent- I received confirmation immediately, received a tracking number, and even was informed that my order would be a day late in shipping because of a problem at the factory. I was given a 10% discount coupon for the delay"
Customer> "The glasses look great!"
Customer> "Excellent service. The bottles are beautiful. Thank you."
This makes me Smiles!!! Visit us and browse our glassware
Friday, July 30, 2010
I found a ticket and got dinner for four!
Why I go to the Casino in such bad times
My Mother and Father-in-law like to visit the slots once in a while for entertainment. We usually go to the MGM® or Motorcity® in Detroit. They like the mechanical, 3 wheel quarter slots. So my wife and I drive them for safety reasons and watch them. We make a day of it; we leave early so we can get there and enjoy sometime before we get lunch. Then we help them find more slots to play. Then we leave and go to Wendy’s® and get a baked potato and a drink. I’m talking about 12 hours for the day. That’s mostly because my Mother-in-law has just enough luck to keep playing. She really loves it. We do to, and laugh about the luck she has.
It's a fun day to relieve the daily stress.
The Ticket Story
About two weeks ago we went to Motorcity® and got them all setup at some slots. I went and got them a coffee. Then I noticed the casino had moved some new slots and also got some new ones. So I told my wife I was going to look around and be right back.
I was walking around and made my way looking for quarter slots for them later. I went down this one isle but noticed it was dollar slots. Then something caught my eye. It was a ticket that was waving at me from the strong force of the air conditioner. I thought to myself it was a ticket for small change or something like that. Then I thought, if I take that ticket, the cameras might be watching and I will look like I’m taking it for myself. My heart started pumping because some people were heading my way and I didn’t know what to do. I’m talking about a lot of thoughts in just seconds. I then thought if I don’t take it, they will certainly take it! So I grabbed it and tried not to attract attention to myself. I got away from the people and looked at the ticket.
My eyes couldn’t believe what they saw and my Heart about jumped out of my chest. The ticket was for. eight hundred and sixty some dollars. I was now very scared because I have to prove I’m not going to keep it. I believe that is steeling, period!
I headed to the area where the gaming tables are and looked for someone important. I seen a guy pushing a cart and I told him that I need to talk with someone with authority really fast. (I’m sorry folks if you’re saying to yourself that I’m an idiot!) But that’s just not me to keep something that’s not mine. I have to live with myself even though my wife and I could have really used it. It was not mine to keep. The guy with the cart pointed to a really slick dressed guy heading our way wearing ID tags. He was the Gaming Table Manager.
I said excuse me sir but I just found this ticket hanging out of a slot machine. He took a look at it and said Oh my gosh! He seemed thrilled that someone would turn it in. I thought, yes, I’m an a$$, but I’m an honest a$$.
He told me to have a seat for a few minutes. About five minutes later he brought back the Slot Manager and told him what had happened. The slot Manager told me to stay seated for a few minutes and he might be able to find the person it belonged to because the ticket has all the information as to what machine it was and if he had a member card inserted, they will be able to know the name of the person.
I don’t know why but while I was waiting, I started freezing and shaking. I think I was really tested that day.
They came back with the owner of the ticket. He was a gentleman that was around 70 or so. He looked at me right in the eyes and said “Sir, there is not too many people like you any more. Thank You!”
After he left I felt a calm like I never felt before. It was all good! The Slot manager asked me if I would like a comp for a dinner. I told him I couldn’t take it because I was with my wife and in-laws. He said “so that’s dinner for four?” I did take that because I knew my wife and in-laws would really enjoy getting the buffet this visit.
That’s the day that made my day!
Thanks for reading this.
Why I go to the Casino in such bad times
My Mother and Father-in-law like to visit the slots once in a while for entertainment. We usually go to the MGM® or Motorcity® in Detroit. They like the mechanical, 3 wheel quarter slots. So my wife and I drive them for safety reasons and watch them. We make a day of it; we leave early so we can get there and enjoy sometime before we get lunch. Then we help them find more slots to play. Then we leave and go to Wendy’s® and get a baked potato and a drink. I’m talking about 12 hours for the day. That’s mostly because my Mother-in-law has just enough luck to keep playing. She really loves it. We do to, and laugh about the luck she has.
It's a fun day to relieve the daily stress.
The Ticket Story
About two weeks ago we went to Motorcity® and got them all setup at some slots. I went and got them a coffee. Then I noticed the casino had moved some new slots and also got some new ones. So I told my wife I was going to look around and be right back.
I was walking around and made my way looking for quarter slots for them later. I went down this one isle but noticed it was dollar slots. Then something caught my eye. It was a ticket that was waving at me from the strong force of the air conditioner. I thought to myself it was a ticket for small change or something like that. Then I thought, if I take that ticket, the cameras might be watching and I will look like I’m taking it for myself. My heart started pumping because some people were heading my way and I didn’t know what to do. I’m talking about a lot of thoughts in just seconds. I then thought if I don’t take it, they will certainly take it! So I grabbed it and tried not to attract attention to myself. I got away from the people and looked at the ticket.
My eyes couldn’t believe what they saw and my Heart about jumped out of my chest. The ticket was for. eight hundred and sixty some dollars. I was now very scared because I have to prove I’m not going to keep it. I believe that is steeling, period!
I headed to the area where the gaming tables are and looked for someone important. I seen a guy pushing a cart and I told him that I need to talk with someone with authority really fast. (I’m sorry folks if you’re saying to yourself that I’m an idiot!) But that’s just not me to keep something that’s not mine. I have to live with myself even though my wife and I could have really used it. It was not mine to keep. The guy with the cart pointed to a really slick dressed guy heading our way wearing ID tags. He was the Gaming Table Manager.
I said excuse me sir but I just found this ticket hanging out of a slot machine. He took a look at it and said Oh my gosh! He seemed thrilled that someone would turn it in. I thought, yes, I’m an a$$, but I’m an honest a$$.
He told me to have a seat for a few minutes. About five minutes later he brought back the Slot Manager and told him what had happened. The slot Manager told me to stay seated for a few minutes and he might be able to find the person it belonged to because the ticket has all the information as to what machine it was and if he had a member card inserted, they will be able to know the name of the person.
I don’t know why but while I was waiting, I started freezing and shaking. I think I was really tested that day.
They came back with the owner of the ticket. He was a gentleman that was around 70 or so. He looked at me right in the eyes and said “Sir, there is not too many people like you any more. Thank You!”
After he left I felt a calm like I never felt before. It was all good! The Slot manager asked me if I would like a comp for a dinner. I told him I couldn’t take it because I was with my wife and in-laws. He said “so that’s dinner for four?” I did take that because I knew my wife and in-laws would really enjoy getting the buffet this visit.
That’s the day that made my day!
Thanks for reading this.
Thursday, July 29, 2010
NEWS; The ship is sailing
The container has been on the water now for about 3 weeks and should arrive at our warehouse mid August (week of August 16-20). This container should carry us through the holiday season and into 2011. This should take care of most of our out of stock items. The items that are coming are
2501 Dionysus Pinot Noir in stock
2502 Dionysus Cabernet Sauvignon in stock
2503 Dionysus Chardonnay in stock
2504 Dionysus Zinfandel -White in stock
2505 Dionysus Zinfandel -Red out of stock
2506 Dionysus Merlot in stock
2524 Dionysus Carafe 10 1/2" in stock
501 Milano Brandy 5 1/2" in stock
502 Milano Whiskey 3 1/2" in stock
503 Milano Beer 7 3/4" out of stock
504 Milano Cordial 7 3/4" out of stock
505 Milano Goblet 10" in stock
506 Milano Red Wine 9 1/4" out of stock
507 Milano Regular Flute 10" out of stock
508 Milano Halo Flute 10" out of stock
528 Milano Longdrink 6 1/2" in stock
529 Milano OS White Wine 9 1/4" out of stock
530 Milano Balloon Goblet 9" out of stock
531 Milano OS Goblet 10 1/2" in stock
532 Milano OS Red Wine 9 1/2" in stock
537 Milano Shot Glass 2 1/4" in stock
538 Milano Shot Set Plate. This is the plate to hold our shot glasses . The plate is out, glasses in.
563 Milano Wine Decanter 13" in stock
566 Milano Beer Mug 4 3/4" in stock
568 Milano Martini 7 7/8" in stock
569 Milano White Wine 8 3/4" in stock
577 Milano Champagne Saucer 7" out of stock
705 Georgio H. Flute 10" in stock
2501 Dionysus Pinot Noir in stock
2502 Dionysus Cabernet Sauvignon in stock
2503 Dionysus Chardonnay in stock
2504 Dionysus Zinfandel -White in stock
2505 Dionysus Zinfandel -Red out of stock
2506 Dionysus Merlot in stock
2524 Dionysus Carafe 10 1/2" in stock
501 Milano Brandy 5 1/2" in stock
502 Milano Whiskey 3 1/2" in stock
503 Milano Beer 7 3/4" out of stock
504 Milano Cordial 7 3/4" out of stock
505 Milano Goblet 10" in stock
506 Milano Red Wine 9 1/4" out of stock
507 Milano Regular Flute 10" out of stock
508 Milano Halo Flute 10" out of stock
528 Milano Longdrink 6 1/2" in stock
529 Milano OS White Wine 9 1/4" out of stock
530 Milano Balloon Goblet 9" out of stock
531 Milano OS Goblet 10 1/2" in stock
532 Milano OS Red Wine 9 1/2" in stock
537 Milano Shot Glass 2 1/4" in stock
538 Milano Shot Set Plate. This is the plate to hold our shot glasses . The plate is out, glasses in.
563 Milano Wine Decanter 13" in stock
566 Milano Beer Mug 4 3/4" in stock
568 Milano Martini 7 7/8" in stock
569 Milano White Wine 8 3/4" in stock
577 Milano Champagne Saucer 7" out of stock
705 Georgio H. Flute 10" in stock
Hi all
I have not added to the blog in a very long time. It's a very ruff year here in Michigan. As you may know if you have ever visited my about us page on our store, I run my business from home. I started this business as a way to introduce myself into the business world and maybe learn a few things. I don't draw an income from it and many would say I'm crazy. I really get a thrill just providing great customer service and getting comments like "these glasses are so beautiful, thank you" and in return I tell them, NO, THANK YOU!!
I have to "Rant" for a sec,
Sales have been providing me enough cash flow to just run the store. My wife lost her job a year ago and with me working as a sub-custodian in the local school system with it being summer, work is slow. Well let's just say I struggle to keep my mindset in a forward motion.
We are all struggling with our mortgages. The Fed and Michigan has a new "Helping Hardest Hit Homeowners" program. The program is on a first come first serve basis. Well the list of banks get's longer by the week but Bank of America has yet to get involved.
I'm going to give my customers my services as long as I can, it's my good feeling mood.
"Rant" over
Thank you to all my current and future customers.
The pleasers all mine :)
I have to "Rant" for a sec,
Sales have been providing me enough cash flow to just run the store. My wife lost her job a year ago and with me working as a sub-custodian in the local school system with it being summer, work is slow. Well let's just say I struggle to keep my mindset in a forward motion.
We are all struggling with our mortgages. The Fed and Michigan has a new "Helping Hardest Hit Homeowners" program. The program is on a first come first serve basis. Well the list of banks get's longer by the week but Bank of America has yet to get involved.
I'm going to give my customers my services as long as I can, it's my good feeling mood.
"Rant" over
Thank you to all my current and future customers.
The pleasers all mine :)
Monday, January 11, 2010
Looking to 2010
Hello everyone!
I spent the weekend re-arranging my homepage. We added a 3-D Carousel too. It’s pretty cool! Have a look. We also just added Free Shipping for orders over $100.00. That's through out the store.
The Christmas season was a good one for us. We had many happy customers that told us the customer service and products we great. That's a really good feeling!
The stock took quite a hit for the Holidays. We believe our distributor will be ordering another container from Romania soon. We still have plenty of the more popular products on hand. We also have the Cathy Martini glasses (set of 4 glasses) dicounted at 50% off for a limited time. You can get the Romanian Cathy Martini set for $17.99 plus shipping. That's only about $4.50 per glass. Not a bad deal for hand blown craftsmanship. You can see the video of these guy's making these glasses right on our homePage.
We look forward to 2010 being a better year in sales! I wish you all a great new year for you and your families.
Lawrence Hagedorn
Founder/President
GreatLakesBuy.com
I spent the weekend re-arranging my homepage. We added a 3-D Carousel too. It’s pretty cool! Have a look. We also just added Free Shipping for orders over $100.00. That's through out the store.
The Christmas season was a good one for us. We had many happy customers that told us the customer service and products we great. That's a really good feeling!
The stock took quite a hit for the Holidays. We believe our distributor will be ordering another container from Romania soon. We still have plenty of the more popular products on hand. We also have the Cathy Martini glasses (set of 4 glasses) dicounted at 50% off for a limited time. You can get the Romanian Cathy Martini set for $17.99 plus shipping. That's only about $4.50 per glass. Not a bad deal for hand blown craftsmanship. You can see the video of these guy's making these glasses right on our homePage.
We look forward to 2010 being a better year in sales! I wish you all a great new year for you and your families.
Lawrence Hagedorn
Founder/President
GreatLakesBuy.com
Thursday, December 31, 2009
Happy New Year!
Happy New Year to all from GreatLakesBuy.com. I have a free gift for you, good for one day. Use Coupon Code GoodLuck2010 To apply a Free Shipping discount on all products in our store. HAPPY NEW YEAR :)
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